Return & Delivery Policy - Twice As Nice Shirts Boutique
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At Twice As Nice Boutique, our biggest goal is to serve our fabulously loyal customers well. If you’re not completely satisfied with your order, we will do everything we can to try and make it better!

Please look over your order as soon as you get it in your hands. If you think that you’ve received a defective item, contact our customer service team within 3 business days of receipt of your order. If you were sent incorrect items or are missing items from your order, please contact our customer service team as soon as possible so we can get that mishap sorted out for you!

Here is a simple run-down of the rules and procedures for returns:

  • Items can be returned for store credit only, issued in the form of a gift card sent via email. We cannot issue refunds.
  • All returns must be received within 7 days* of the date that we ship out your order.
  • Anything purchased with any form of personalization is a FINAL SALE and is not eligible for return.
  • Anything purchased at a discounted price is a FINAL SALE and is not eligible for return.
  • Returned items must remain un-washed and unworn.
  • Include your original receipt. (It helps us out if you circle the item(s) you wish to return.)
  • Shipping is non-refundable, unless there was a mistake on our end.
  • Please allow our team 5-7 business days to process your return once it is received at our warehouse.

*Please allow 3-4 days for package transit. This will ensure that we receive your return within the 7-day window.

*Please note that our return policy applies to both domestic and international orders.

Exchanges

We have a limited number of each swoon-worthy style featured on the site and, because of this, we can’t guarantee an exchange.

Return Policy

We know that ordering things online can be a gamble since you can’t touch the items or try anything on, and because of that, we try our best to be very return-friendly. However, as in life, there are certain rules that must be followed so that we can help you out!

  • Any goodies you purchased must be returned within 7 days of shipping and all items are only eligible for store credit issued in the form of a gift card.
  • Returned items must remain un-washed and unworn.
  • Anything purchased with any form of personalization is a FINAL SALE and is not eligible for return.
  • Anything purchased at a discounted price is a FINAL SALE and is not eligible for return.

Hassle-Free Returns

We’ve worked really hard to try and make the returns process as simple as we can to keep you from pulling your hair out. (Trust us, we’ve been there!) We’ve spelled out the process below so that you’ll know just what to expect.

All we need you to do is slip the original receipt into the item you are returning. We’ll take it from there! Don’t forget that your original shipping cost is non-refundable.

Once our postman drops your return off at our warehouse, we will unpack it and put all of your information into the system as quickly as they can! Please allow 5 to 7 business days for your gift card to be issued via email. The automated email will be sent to the email address used to place the order – we cannot change this! (We promise, we have tried!)

Gift Cards (Store Credit)

Here are a few things to remember about your store credit issued in the form of a gift card and send via email. If we missed anything just drop us a mail at sales@twiceasniceshirts.com

  • If you have your eye on another item and it’s a little more than your gift card is worth, an additional form of payment will be required at checkout.
  • Gift card codes and store credit codes will expire 2 months from the date issued.

Changing or Cancelling Your Order

Sometimes something happens and you need to change or cancel your order. We totally understand and we are here to help, but you must contact us immediately! We pack and ship orders fast! Once they initially process your order in the warehouse (usually within 2-4 hours) we will be unable to make any changes to your order.

Adding Items to an Order You Just Placed

Have you ever had that moment when you’ve just submitted your order and you see another item that makes your heart stop? Well, we have.

First, contact us immediately! We may be able to add the item to your existing order, but only if we have not processed your order (usually within 2-4 hours). We cannot add additional items to your order once it has been processed.

If you miss that window, place a new order for that can’t miss item, and, if it is within 24 hours of your previous order, contact us immediately.

We will do our best to ship it out with your first order or waive the shipping fee on this additional order. Just email us at sales@twiceasniceshirts.com and include both order numbers in your message.

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